Privacy & Cookies

TRM International Ltd ("TRM", "us", "we") takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. TRM is not responsible for the privacy practices of any websites which may be linked from the TRM website, so please check these separately.

We may change this Privacy Policy from time to time by updating this page so please check our Privacy Policy for any changes when you revisit our website. By using the trminternational.com website you are consenting to the use of cookies outlined in this privacy policy.


What personal information do we collect?

We ask for your personal information when you make a purchase, register, sign up for promotions, offers or competitions, or to receive news. Depending on which of these services you use, we may collect:

Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.

As our payment systems are provided by third parties, we do not collect any account or card details relating to the payment process.


What we do with the personal information we collect?

Depending on how you engage with us, we may use your information:


Who do we share it with?

TRM may also disclose your personal information:

  • if we use authorised service providers to perform certain services on our behalf, for example this might include reviews, direct marketing programme and for online payment services. We do not permit our service providers to share or to use such information for any other purpose and they are under strict obligations to keep your information secure;
  • to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect TRM, its business, staff and customers; and
  • to prospective or actual buyers in the event that TRM sells any of its business or assets so help ensure continuity of your customer relationship.

Keeping You Informed

We may from time to time contact or update you about products, services or offers that may be relevant to you.

This may include delivery, reviews, lists and other products and services related to your TRM purchases, some of which are provided by TRM and some by our trusted partners to whom we may pass on your details.

They or we may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.

If you don't want to be contacted by post or telephone you can email us at sales@trminternational.com or write to us at our postal address. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 28 days.

If you don't want to be contacted by email, please unsubscribe from the TRM marketing emails that contain an easy means for you to unsubscribe.

Please note that TRM would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.


Security and Storage

Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, TRM cannot guarantee the security of any information you provide online.

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